Privacy Policy

Effective Date: March 4, 2025

Welcome to AlaQPrint! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Shopify store, purchase our 3D print-on-demand products, or interact with us in any way.

By using our website, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us using the information provided at the end of this document.

1. Information We Collect

We collect personal information to provide you with the best possible shopping experience. The types of information we collect include:

Personal Information:

Contact Details: Name, email address, phone number, and shipping address.
Payment Information: Credit/debit card details, PayPal information, or other payment method details (processed securely through third-party payment processors).
Account Information: Username, password, and preferences if you create an account with us.
Order Details: Products purchased, order history, and shipping preferences.
Communication Data: Messages or inquiries submitted through contact forms, email, or chat.

Non-Personal Information:

Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Pages visited, time spent on the site, and interactions with our website.
Cookies and Tracking Data: Information collected through cookies, pixels, and similar technologies (see Section 4 for details).

How We Collect Information:

Directly from You: When you create an account, place an order, or contact us.
Automatically: Through cookies, analytics tools, and other tracking technologies.
From Third Parties: Such as payment processors, shipping providers, and marketing platforms.

2. How We Use Customer Information

We use your information for the following purposes:

Order Processing and Fulfillment: To process your orders, deliver products, and provide order confirmations and updates.
Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
Marketing and Promotions: To send you promotional emails, newsletters, and special offers (only with your consent, and you can opt out at any time).
Website Improvement: To analyze website usage, improve our services, and personalize your shopping experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Information

We value your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Third-Party Service Providers:

Payment Processors: To securely process payments (e.g., PayPal, Stripe).
Shipping Providers: To deliver your orders (e.g., FedEx, UPS).
Marketing Platforms: To manage email campaigns and advertisements (e.g., Mailchimp, Facebook Pixel).

Legal Requirements:

We may disclose your information if required by law, to protect our rights, or to comply with a legal process (e.g., court order, subpoena).

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather insights about website usage.

Types of Cookies:

Essential Cookies: Necessary for website functionality (e.g., shopping cart, login).
Analytics Cookies: To analyze website traffic and performance (e.g., Google Analytics).
Marketing Cookies: To deliver personalized ads and track campaign effectiveness (e.g., Facebook Pixel).

Managing Cookies:

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our website.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

Encryption: Sensitive data (e.g., payment information) is encrypted during transmission.
Secure Servers: Your data is stored on secure servers with restricted access.
Shopify’s Security Measures: Our store is hosted on Shopify, which provides robust security features, including SSL certification and PCI compliance.

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breaches as required by law.

6. User Rights & Choices

Depending on your location, you may have the following rights under data protection laws like the GDPR and CCPA:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal information (subject to legal requirements).
Opt-Out: Unsubscribe from marketing emails or opt out of data sharing for targeted advertising.
Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us using the information provided below.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you via email or a prominent notice on our website.

The updated policy will include an effective date, and your continued use of our website constitutes acceptance of the revised terms.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

AlaQPrint
Email: info@AlaQPrint.com
Phone:

We are committed to addressing your privacy concerns promptly and transparently.

Thank you for trusting AlaQPrint with your personal information. We are dedicated to protecting your privacy and providing you with a seamless shopping experience.